ABOUT CLB

Want to know more about Country Lace Boutique? Or have a question about your order?
Read below for some very important information! 

Hey Beautiful!

My name is Lacey Allison. I am the owner of Country Lace Boutique. We have been in business for a fast and crazy 7 years. I am a farmer's wife and momma to two beautiful girls and a handsome boy! This dream sparked by selling leggings, which grew to opening a small boutique inside my parents' place of business, then grew to selling on FB, doing shows, shipping all over the US, moving twice to a bigger location and so, so much more. (That is the short version of our super cool story!) We now operate online and in store out of a cute, cozy house.

Our Mission

Our mission is to create enjoyable shopping experiences that make women of all ages feel welcomed, valued, confident, and beautiful. Our customers are a top priority, so as an online boutique and small business, we strive to foster meaningful relationships with our customers through social media and other communication pathways.

Our grander mission is to show the love of Christ through this boutique. We aim to be a safe space for women to share what is on their hearts so we can encourage them and pray for them. We not only want to grow the business, but we want to grow His Kingdom.

Location

We are located in Bolivar, MO. Our address is 809 S. Albany Ave., Bolivar, Missouri, 65613. This is our store front and shipping warehouse. Additionally, we have a booth in four different locations:

✬Vintage Depot Mercantile - Stockton, Mo

✬Upstairs Marketplace - Mountain Grove, Mo

✬ Stone Mill Marketplace-Bolivar, MO

✬The Marketplace by TSSB-Republic, MO

Hours & Local Porch Pickup

You can shop CLB 24/7 on our website. You can also shop our Facebook group, "Country Lace Boutique Shopping Group", where we send an invoice to your email. If you prefer to shop in person, you can visit our main store or one of our booth locations- their hours may vary. We pull and fulfill orders Tuesday through Friday. If you are a local customer and have chosen to pick up your order from our store, you will need to wait for a fulfillment email stating your order is ready. Respond to this email with which day you would like to do porch pickup - Wednesday, Thursday or Friday.

You can pickup during store hours or utilize porch pickup to pick up after hours.

How Porch Pickup will work:

We are now offering porch pickup to allow customers to pickup after work hours. We will have a bin set up on our front porch with cameras to monitor the area. Your order will be placed in this bin on the day you've requested (Wednesday-Friday) and will be available until the following morning. If the order has not been picked up by the start of the following day we will bring your item(s) inside until another date is set up. This is to prevent overflow of orders in the pickup bin and limit the risk of items being taken. However, if your selected day is Friday and is not picked up that day it will remain in the outdoor bin until the following workday (Tuesday). This does mean you will be able to pickup over the weekend if your order was set out Friday. However, we will not be setting out orders over the weekend as our working hours are Tuesday-Friday 10-4. Items from Friday that are left in the bin until Tuesday will be brought in until another pickup date is scheduled. Choose Friday at your own risk if you will not be picking up right away, as the order will be in the bin multiple days.

Please give us advanced notice, taking into account our working hours, to review your pickup day request and have your item(s) in the bin on the day you've selected. If you have sent a message regarding a day to pickup, keep in mind that we will not see the message until the next workday, meaning messages sent Friday-Monday will not be able to be reviewed until Tuesday and messages sent after hours Tuesday-Thursday will not be reviewed until the next day.

Contact

The best way to contact us is by emailing us at: countrylace417@gmail.com.
We will get back to you within 24-48 hours, Tuesday-Friday. Saturday-Monday we are closed. Any messages sent those days will be addressed on Tuesday.

You may also contact us by calling us during our working hours at (417) 326-5721.

We love to interact with our customers through our business social media platforms! Feel free to comment and ask questions on our posts as well. We do ask you to direct any questions or concerns regarding orders to be sent to our business email instead of through the social media personal messaging systems. Additionally, we ask you to not message any of our personal accounts. We will not answer as those are for our personal use, not work.

How We Work

SHOPPING:

You have already found our awesome website! You can also shop with our Facebook Shopping group. We ask that you please be patient when shopping Facebook since we are closed Sunday-Monday. Comments regarding items will be answered Tuesday when we resume our work week.

For our local shoppers, visit us in store or when shopping online choose pickup instead of ship to avoid shipping costs.

See above "Location" and "Hours" sections for more specific details.

SHIPPING:

Please allow 24 to 48 hours during business hours, for your item to ship.
Events may arise where your order could take longer to fulfill. We pull and fulfill orders Tuesday through Friday.

RECEIVING:

Please allow 7-10 business days for your order to arrive. Once orders leave our hands, we have no control on shipping times. We send customers a tracking number for each order through email and you can always check your order status through the website account or app account.  If you haven’t received your order within the time frame, please contact our customer service e-mail countrylace417@gmail.com with your order number.


RETURNS:

Returns are for store credit only. A refund will not be issued. Please notify us of your return within 7 days of receiving your order. You have 30 days to return, receipt/invoice present, tags attached, and it must be unworn. It must be free of any odors and in the same condition as when you purchased. If a return is made and we are not able to resale it, you will be invoiced for shipping so that we can reship you this item. If the shipping invoice is not paid within 7 days, the item will be donated. If item is eligible for return, store credit will be issued once we receive the item. If you want to exchange sizes, we will only hold your exchange for 7 days. You are responsible for paying shipping charges for returns and exchanges. OUR RETURN POLICY IS NON-NEGOTIABLE.

HOLIDAY RETURNS:

If purchasing a gift before the 30 day return term, please ask for a gift receipt. Christmas returns will be accepted WITH gift receipt until January 15th.

EXCHANGES:

Exchanges are welcomed, as long as they meet the same criteria as returns. Due to our high turnover rate, we are not able to guarantee that we will have your desired item still in stock.

DAMAGES:

We apologize in advance if you receive an item that is damaged. If you receive an item that is damaged, it must be reported within 5 days of receiving the order. We must have the invoice number along with a picture of the damage. We will pay for the shipping charge and refund you in full. Report all damages to our email: countrylace417@gmail.com.

Other Notes

- We have a New Arrivals drop every Friday and occasionally will have an additional release on another day of the week.

- For sneak peeks, news, updates, and just some fun content join our Facebook Shopping Group @Country Lace Boutique Shopping Group AND follow us on Instagram @countrylaceboutique.

- We are so thankful for our customers and love to do CLB giveaways and FLASH SALES! More information on those topics can be found on our social media pages and app.

-We want you to feel confident in your purchases, so we offer a size guide to give you a better idea of the fit of our products. Not all mediums are created the same. We try to provide a detailed description including the fit of the product.

Thank You!

I want to thank you all for the continued love and support! Anytime you share, like, comment and add your girlfriends to our Facebook group... it’s growing this business and my dream! CLB would not be here if it wasn't for the Lord, answered prayers, my family, my amazing employees and YOU!

Much love and blessings,

Lacey❤️