ABOUT CLB

Want to know more about Country Lace Boutique? Or have a question about your order?
Read below for some very important information! 

Hey Beautiful!

My name is Lacey Allison. I am the owner of Country Lace Boutique. We have been in business for a fast and crazy 7 years. I am a farmer's wife and momma to two beautiful girls and a handsome boy! This dream sparked by selling leggings, which grew to opening a small boutique inside my parents' place of business, then grew to selling on FB, doing shows, shipping all over the US, moving twice to a bigger location and so, so much more. (That is the short version of our super cool story!) As of January 2022, we made the move to an online only boutique!

Our Mission

Our mission is to create enjoyable shopping experiences that make women of all ages feel welcomed, valued, confident, and beautiful. Our customers are a top priority, so as an online boutique and small business, we strive to foster meaningful relationships with our customers through social media and other communication pathways.

Our grander mission is to show the love of Christ through this boutique. We aim to be a safe space for women to share what is on their hearts so we can encourage them and pray for them. We not only want to grow the business, but we want to grow His Kingdom.

Location

We are located in Bolivar, MO. Our address is 809 S. Albany Ave., Bolivar, Missouri, 65613. This is our pickup location and shipping warehouse. Additionally, we have a booth in four different locations:

✬Vintage Depot Mercantile - Stockton, Mo

✬Upstairs Marketplace - Mountain Grove, Mo

✬ Stone Mill Marketplace-Bolivar, MO

✬The Marketplace by TSSB-Republic, MO

Hours

You can shop CLB 24/7 on our app or website. If you prefer to shop in person, you can visit one of our booth location- their hours may vary. We pull and fulfill orders Monday through Friday from 10am-4pm. If you are a local customer and have chosen to pick up your order from our warehouse, our pickup hours are:

Wednesday 10:0am-4:00pm
Thursday 10:00am-6:00pm
Friday 10:00am-4:00pm

To pick up your order, visit us at 809 S. Albany Ave., Bolivar, Missouri, 65613. Pull in the front and give us a call at (417) 326-5721 to let us know you are here. We will bring your order out to you!

Contact

The best way to contact us is by emailing us at: countrylace417@gmail.com.
We will get back to you within 24-48 hours.

You may also contact us by calling us during our pickup hours at (417) 326-5721.

We love to interact with our customers through our business social media platforms! Feel free to comment and ask questions on our posts as well. We do ask you to direct any questions or concerns regarding orders to be sent to our business email instead of through the social media personal messaging systems. Additionally, we ask you to not message any of our personal accounts. We will not answer as those are for our personal use, not work.

How We Work

SHOPPING:

You have already found our awesome website! You can also shop by downloading our easy to use app: Country Lace Boutique LLC or by using our Facebook Shopping group. We ask that you please create an account to be able to shop the group at: https://shopcountrylace417.commentsold.com/.

For our local shoppers, there is an option for shipping or store pickup at checkout.

See above "Location" and "Hours" sections for more specific details.

SHIPPING:

Please allow 24 to 48 hours during business hours, for your item to ship.
Events may arise where your order could take longer to fulfill. We pull and fulfill orders Monday through Friday from 10am-3pm.

RECEIVING:

Please allow 7-10 business days for your order to arrive. Once orders leave our hands, we have no control on shipping times. We send customers a tracking number for each order through email and you can always check your order status through the website account or app account.  If you haven’t received your order within the time frame, please contact our customer service e-mail countrylace417@gmail.com with your order number.


RETURNS:

Returns are for store credit only. A refund will not be issued. Please notify us of your return within 7 days of receiving your order. You have 30 days to return, receipt/invoice present, tags attached, and it must be unworn. It must be free of any odors and in the same condition as when you purchased. If a return is made and we are not able to resale it, you will be invoiced for shipping so that we can reship you this item. If the shipping invoice is not paid within 7 days, the item will be donated. If item is eligible for return, store credit will be issued once we receive the item. If you want to exchange sizes, we will only hold your exchange for 7 days. You are responsible for paying shipping charges for returns and exchanges. OUR RETURN POLICY IS NON-NEGOTIABLE.

HOLIDAY RETURNS:

If purchasing a gift before the 30 day return term, please ask for a gift receipt. Christmas returns will be accepted WITH gift receipt until January 15th.

EXCHANGES:

Exchanges are welcomed, as long as they meet the same criteria as returns. Due to our high turnover rate, we are not able to guarantee that we will have your desired item still in stock.

DAMAGES:

We apologize in advance if you receive an item that is damaged. If you receive an item that is damaged, it must be reported within 5 days of receiving the order. We must have the invoice number along with a picture of the damage. We will pay for the shipping charge and refund you in full. Report all damages to our email: countrylace417@gmail.com.

Other Notes

- We have a New Arrivals drop every Saturday and occasionally will have an additional release on another day of the week.

- For sneak peeks, news, updates, and just some fun content join our Facebook Shopping Group @Country Lace Boutique Shopping Group AND follow us on Instagram @countrylaceboutique.

- We are so thankful for our customers and love to do CLB giveaways and FLASH SALES! More information on those topics can be found on our social media pages.

-We want you to feel confident in your purchases, so we offer a size guide to give you a better idea of the fit of our products. Not all mediums are created the same. We try to provide a detailed description including the fit of the product.

Thank You!

I want to thank you all for the continued love and support! Anytime you share, like, comment and add your girlfriends to our Facebook group... it’s growing this business and my dream! CLB would not be here if it wasn't for the Lord, answered prayers, my family, my amazing employees and YOU!

Much love and blessings,

Lacey❤️